General Manager

Now Hiring  for our 

Myrtle Beach, SC Location

General Manager – Myrtle Beach, SC 

Lazer FX is currently seeking a candidate for the position of General Manager at our Lazer FX-Lazertag store located in Fayetteville, NC.  This family entertainment center (Center) features an expansive arcade plus a fully themed and unique multi-level facility for laser tag.  We host all types of events including birthday parties, church and school events, fundraisers, and corporate and military outings. 

The General Manager will work with the District Manger & CEO and President to lead, manage, plan, direct, and control all aspects of the Center.  This includes managing and directing all activities, events, and programs associated with the Center in accordance with Lazer FX policies and procedures. The ideal candidate must demonstrate the ability to work independently, and have outstanding leadership and problem-solving skills. The candidate must clearly understand leading as facilitating the success of the team and company and is committed to organizational goals and the company’s vision.  In addition, this candidate must create and follow significant financial management controls.  

Essential Responsibilities:

·         Customer Relations

o   Relates to customers exceeding well and wins customers loyalty. 

o   Research and recommend new products and vendors to enhance guest satisfaction, sales, and cost control.

o   Maintain positive vendor relations through professional courtesy in compliance with Lazer FX Code of Ethics

·         Operations

o   Manage all operational functions such as but not limited to ensuring cleanliness of the Center, appropriate staffing at all times, safety procedures and proper food handling documented and followed, and ensures facilities are maintained in accordance with Lazer FX risk management and safety standards and regulations. 

o   Recommend facility and equipment improvements to achieve these standards.

o   Must have mechanical aptitude to identify defects, improper operation with ability to analyze and understand the situation.

·         Financial Management

o   Responsible for accuracy and security of the Center. Maintain ticket, token, and pass/certificate control.

o   Accountable for all cash control policies.

o   Accurately reports financial status and prepares statements as appropriate.

o   Responsible as directed for the development implementation, and achievement of all budgetary goals.

o   Maintain appropriate control of expenses, labor hours, operating costs, and inventory within areas of responsibility.

·         Management

o   Empower staff by having decisions made by responsible individuals closest to the activity.  Recommend, implement, and enforce policies for assigned areas of responsible.

o   Responsible for building an excellent team including training, motivating, and guiding staff. 

o   Maintain regular performance appraisals for subordinates through verbal, written and on-going review programs.

o   Includes appropriate staff in improvement initiatives.

Skills, Knowledge and Abilities:

• ·         Ideal candidate should be highly proficient and creative at solving problems and is able to identify problems in areas and develops resourceful solutions.

• ·         Excellent customer service skills.  Candidate must be patient and professional with customers.

• ·         Ability to communicate, develop and maintain a close, effective relationship with vendors, consultants, colleagues, department managers, partners, and the public.

• ·         Managerial experience in guest service industry with demonstrated ability to ensure guest satisfaction. Ability to train and maintain an on-going guest service delivery. 

• ·         Weighs cost and benefits of many solutions to problems and anticipates problems and solves before they develop by showing strong initiative in every situation.

• ·         Knowledge of methods of establishing appropriate controls to ensure staff integrity, customer satisfaction, and quality assurance. 

• ·         Demonstrates ability to visually assess and evaluate safety hazards in the work place as mandated by SB-198 safety procedures.

• ·         Ideal candidate anticipates financial problems before they occur and provides meaningful information to decision makers including the President/CEO as appropriate.

• ·         Has ability to analyze financial information, costs, inventory and sales to achieve maximum profit potential and can articulate variances.

• ·         General knowledge of computers, cash register, various electronic devices, and various software. Cash handling experience desired.

• ·         Excellent organizational skills for keeping detailed records, reports and logs.

Experience:

• ·         4 year college degree or 5 years experience in a management role or an equivalent combination is preferred.

• ·         Prior experience in the amusement/theme park industry or high volume tourist based entertainment venue is a plus.

We offer an excellent compensation and benefits package to include:

• ·         Competitive compensation package

• ·         Management Bonus Incentive Plan

• ·         Medical Plan

• ·         Life Insurance

To apply for this position, please submit your resume and cover letter (along with your salary history) to employment@lazerfxlazertag.com .   Only qualified candidates will be considered.

Lazer FX is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

For more information on our centers please visit our websites at www.lazerfxlazertag.com

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Shift Manager

Now Hiring  for our 

Fayetteville, NC & MyrtleBeach, SC  Locations

Shift Manager – 

Lazer FX is currently seeking candidates for the position of Shift Manager at our Lazer FX-Lazertag Fayetteville NC, Family Entertainment Center.

The Shift Manager will work with the Assistant & General Managers to lead, manage, plan, direct, and control all aspects of the Center.  This includes managing and directing all activities, event and programs associated with the Center in accordance with Lazer FX policies and procedures and ethical business practices. The ideal candidate will be an intelligent, hard working individual with leadership and proven problem-solving skills and the ability to manage revenues and expenses. 

Essential Responsibilities:

·         Customer Relations

o   Relates to customers exceeding well and wins customers loyalty. 

o   Research and recommend new products and vendors to enhance guest satisfaction, sales, and cost control.

o   Maintain positive vendor relations through professional courtesy in compliance with Lazer FX Code of Ethics

·         Operations

o   Manage all operational functions such as but not limited to ensuring cleanliness of the Center, appropriate staffing at all times, safety procedures and proper food handling documented and followed, and ensures facilities are maintained in accordance with Lazer FX risk management and safety standards and regulations. 

o   Recommend facility and equipment improvements to achieve these standards.

o   Must have mechanical aptitude to identify defects, improper operation with ability to analyze and understand the situation.

·         Financial Management

o   Responsible for accuracy and security of the Center. Maintain ticket, token, and pass/certificate control.

o   Accountable for all cash control policies.

o   Accurately reports financial status and prepares statements as appropriate.

o   Responsible as directed for the development implementation, and achievement of all budgetary goals.

o   Maintain appropriate control of expenses, labor hours, operating costs, and inventory within areas of responsibility.

·         Management

o   Empower staff by having decisions made by responsible individuals closest to the activity.  Recommend, implement, and enforce policies for assigned areas of responsible.

o   Responsible for building an excellent team including training, motivating, and guiding staff. 

o   Maintain regular performance appraisals for subordinates through verbal, written and on-going review programs.

o   Includes appropriate staff in improvement initiatives.

Skills, Knowledge and Abilities:

• ·         Ideal candidate should be highly proficient and creative at solving problems and is able to identify problems in areas and develops resourceful solutions.

• ·         Excellent customer service skills.  Candidate must be patient and professional with customers.

• ·         Ability to communicate, develop and maintain a close, effective relationship with vendors, consultants, colleagues, department managers, partners, and the public.

• ·         Managerial experience in guest service industry with demonstrated ability to ensure guest satisfaction. Ability to train and maintain an on-going guest service delivery. 

• ·         Weighs cost and benefits of many solutions to problems and anticipates problems and solves before they develop by showing strong initiative in every situation.

• ·         Knowledge of methods of establishing appropriate controls to ensure staff integrity, customer satisfaction, and quality assurance. 

• ·         Demonstrates ability to visually assess and evaluate safety hazards in the work place as mandated by SB-198 safety procedures.

• ·         Ideal candidate anticipates financial problems before they occur and provides meaningful information to decision makers including the President/CEO as appropriate.

• ·         Has ability to analyze financial information, costs, inventory and sales to achieve maximum profit potential and can articulate variances.

• ·         General knowledge of computers, cash register, various electronic devices, and various software. Cash handling experience desired.

• ·         Excellent organizational skills for keeping detailed records, reports and logs. 

Experience:

·         1-2 years experience in a guest service industry in a supervisory or management role or an equivalent combination is preferred.

·         Prior experience in the amusement/theme park industry or high volume tourist based entertainment venue is a plus

In Return we offer an excellent compensation and benefits package to include:

·         Management Bonus Incentive Plan

·         Medical Plan

·         Life Insurance

·         And much more…

To apply for this position, please submit your resume and cover letter (along with your salary history) to employment@lazerfxlazertag.com .   Only qualified candidates will be considered.

Lazer FX is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

For more information on our centers please visit our websites at www.lazerfxlazertag.com

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Assistant Manager

Now Hiring  for our 

Myrtle Beach, SC  Location

Assistant Manager – Myrtle beach, SC

Lazer FX is currently seeking candidates for the position of Assistant Manager at our Lazer FX-Lazertag Fayetteville NC, Family Entertainment Center.

The Assistant Manager will work with the General Manager to lead, manage, plan, direct, and control all aspects of the Center.  This includes managing and directing all activities, event and programs associated with the Center in accordance with Lazer FX policies and procedures and ethical business practices. The ideal candidate will be an intelligent, hard working individual with leadership and proven problem-solving skills and the ability to manage revenues and expenses. 

Essential Duties and Responsibilities:

·         Responsible for supervising middle managers and support staff and have a good understanding of which business tasks should be delegated to a middle manager and which tasks should be handled personally.

·         Visit all guest areas regularly, tour and inspect the entire facility frequently during the course of shift.  Maintain daily and regular interaction throughout facility to monitor and audit all aspects of the park.

·         Oversee the management of all operational functions of assigned revenue centers, including profitability, marketing, sales and COS, finance, growth, cleanliness, staffing, safety, proper food handling, risk management, and guest relations.

·         Responsible for accuracy and security of company funds including bank deposits and internal cash funds for assigned location. Maintain ticket, token, and pass/certificate control. Accountable for all Palace Entertainment cash control policies.

·         Ensure organizational quality standards are delivered for team members and revenue centers within the location.

·         Delegate functions together with respect to responsibility and authority to perform the functions. Empower management team and team members by having decisions made by responsible individuals closest to the activity.

·         Responsible as directed for the development, implementation and achievement of budgetary goals.

·         Recommend, implement and enforce policies for assigned areas of responsibility.

·         Maintain regular performance appraisals for subordinates through verbal, written and on-going review programs.

·         Maintain appropriate control of expenses, labor hours, operating costs, and inventory within areas of responsibility. Meet budgeted guidelines unless approved to exceed.  Must have mechanical aptitude to identify defects, improper operation with ability to analyze and understand the situation.

·         Research and recommend new products and vendors to enhance guest satisfaction, sales, and cost control.

·         Ensure that facilities are maintained in accordance with Lazer FX risk management and safety standards and regulations.  Recommend facility and equipment improvements to achieve these standards.

·         Administer counseling, discipline, and dismissals as assigned Human Resources or VP-Operations in accordance with Lazer FX policy and state and federal regulations. 

·         Ensure that all goods are requisitioned properly using appropriate documentation. Maintain appropriate inventory control of operating supplies.

·         Maintain positive vendor relations through professional courtesy in compliance with Lazer FX Code of Ethics.

·         Submit expense and capital budget recommendations. Attend and participate in department management meetings. Conduct weekly meetings with staff to communicate necessary information and problem solving. Conduct quarterly all-park safety and informational meeting.

Skills, Knowledge and Abilities:

·         Demonstrated ability to analyze financial information, costs, inventory and sales to achieve maximum profit potential. Ability to articulate variances.

·         Managerial experience in guest service industry with demonstrated ability to ensure guest satisfaction and ability to train and maintain an on-going guest service delivery.  Ability to run a multi-million dollar facility

·         Knowledge of amusement industry standards, as well as applicable health and safety regulations.

·         Knowledge of methods of establishing appropriate control to ensure staff integrity and quality assurance. 

·         Demonstrated ability to be a leadership partner with other managers and Palace Entertainment staff, and to direct quality service to guests.

·         Demonstrated ability to handle multiple tasks with effective follow-through.

·         Demonstrated ability to motivate and lead staff to achieve organizational goals.

·         General knowledge of computers, cash register, various electronic devices, and various software. Cash handling experience desired.

·         Excellent organizational skills for keeping detailed records, reports and logs.

·         Demonstrated ability to visually assess and evaluate safety hazards in the work place as mandated by SB-198 safety procedures.

·         Ability to communicate, develop and maintain a close, effective relationship with vendors, consultants, colleagues, department managers, partners and the public.

Experience:

·         2-3 years experience in a guest service industry in a supervisory or management role or an equivalent combination is preferred.

·         Prior experience in the amusement/theme park industry or high volume tourist based entertainment venue is a plus

In Return we offer an excellent compensation and benefits package to include:

·         Competitive compensation package

·         Management Bonus Incentive Plan

·         Medical Plan

·         Life Insurance

·         And much more…

To apply for this position, please submit your resume and cover letter (along with your salary history) to employment@lazerfxlazertag.com .   Only qualified candidates will be considered.

Lazer FX is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

For more information on our centers please visit our websites at www.lazerfxlazertag.com

Please contact the Human Resources Department of Lazer FX.

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Game Master

All Locations

Responsible for providing fun, safe, entertaining experience that exceeds customers expectations.

Responsibilities Include:

• Be an Ambassador of FUN
  Be a team player
  Operate POS and computer systems
  Game Master games
  Perform regular maintenance checks and ensure the center is clean at all times
  Advise management of customer complaints or problems unable to resolve
  

If you have a minimum of 1 year work experience in a retail, service or entertainment industry or have been active on school/community committees, can work in a team environment, love to have fun and have demonstrated the above responsibilities, then we want YOU.

Interested in applying for the Myrtle Beach, SC  location?
Please contact the Human Resources Department of Lazer FX.

Contact your local Lazer FX directly to fill out an application for part time employment .

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