General Manager

Reporting to the Area Manager, this position is responsible for the operation and local marketing of a Lazer FX Center.   The General Manager is accountable for creating a high energy, positive working environment, and is committed to exceeding Customer expectations.  The ideal candidate has 3-5 years management experience in the restaurant, hospitality, retail or service industry and has been involved in local store marketing.  He/she is outgoing, has strong coaching and leadership skills, and will thrive on taking a leading role in building a world class Lazer FX-Lazer Tag  location. 

Abide by the Company Code of Conduct.

Implement comprehensive local marketing programs to maximize customer trial and awareness, while encouraging repeat visits and adhering to Lazer FX philosophies. For example: members' programs, corporate and group sales, birthdays, special event promotions, community events, tourism and the student market.

Manage the Center's operating budget and operate within Company guidelines.

Complete prospecting and follow-up calls to market Lazer FX to local businesses, community groups and associations.

Ensure Client database is maintained and schedule activities utilizing the Database software

Responsible for all human resource activities including hiring using Targeted Selection, orientation and training using in-house training programs, motivating, appraising performance, enforcing discipline, and termination in consultation with Area Manager and Human Resources Department.

Build team commitment to high standards of service, exceeding Customer expectations and leading by example.

Ensure in-house promotion is ongoing, creative and well-presented; including membership and group information communications through appropriate announcements, notice boards and printed materials from the Marketing Department.

Submit creative, fun descriptions promoting upcoming Center activities for the Website Calendar of Events that will entice Customers to the Center, ensuring deadlines are met.

Submit Promotional Planning Worksheets to Area Manager for discussion.

Manage Crew to ensure efficient throughput of players, while creating a positive entertainment experience.

Ensure all equipment is maintained, as per published guidelines in order to operate at maximum capacity, resolving technical problems immediately.

Conduct regular Center inspections to ensure presentation of a clean, upscale and well-maintained family entertainment Center.

Accurately monitor inventories and ensure coupons are secured as per Company guidelines, monitor security standards and systems, as they apply to the numbers of games played, equipment and the flow of merchandise.

Schedule crew to provide optimum levels of Customer service while maintaining prescribed productivity levels.

Responsible for all financial activities including reconciliation and daily bank deposits on a rotational basis with management team, cash balancing, all Center cash funds and the accurate monitoring of cash handling procedures. Ensure accurate completion of financial reports required at Home Office each Monday by appropriate deadlines, as well as payroll processing requirements.

Communicate and monitor adherence to health and safety legislation ensuring the safety of our Crew and Customers.

Complete Company sponsored First-Aid Training Certification and ensures all management is certified.

Ensuring accurate documentation; Employee records, facility maintenance, injury report, workers compensation claims.

Approve all orders to Home Office; ie technical parts, merchandise retail purchases and utilize established National accounts.

If you have 3-5 years experience in a restaurant, retail, service or hospitality industry, community involvement and local store marketing experience, are outgoing, can lead the team to success and have demonstrated the above responsibilities, then we want YOU.

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Manager

This position assists the General Manager in the operation and local marketing of a Lazer FX Center.  The Manager functions as a team leader, directing and supervising staff to provide outstanding levels of customer service and fun. The ideal candidate has 2-4 years supervisory experience in the retail, service or entertainment industry, is outgoing, and possesses strong coaching and leadership skills.

Abide by the Company Code of Conduct.

Function as team leader of the Crew, ensuring everyone is motivated and productive in achieving Company standards, while personally setting an example for high standards of service.

Supervise Crew to ensure efficient throughput of players, while creating a positive entertainment experience.

Assist General Manager in marketing plans, taking responsibility for special projects including attracting specific groups and special promotions.

Utilize ACT software to assist the General Manager with marketing initiatives and schedule activities.

Complete prospecting and follow-up calls to market Lazer FX to local business, community groups and associations.

Provide feedback to the General Manager regarding Employee morale, Customer satisfaction, business issues and making suggestions to heighten Lazer FX's success. Pre-screen potential part-time Employees, conduct interviews using Targeted Selection and make recommendations for second interview with the General Manager.

Provide orientation and training of new Employees, as well as on-going coaching.

Supervise individual achievement of job performance standards and document on Performance Tracking Sheet.

Oversee the technical operations, ensuring technical team is trained and adhering to technical guidelines.

Ensure all equipment is maintained in good working condition, as per published guidelines, on a regularly scheduled basis and documented. When working on shift, ensure maximum capacity, immediately resolving technical problems.

Responsible for reconciling daily revenue to games played on a rotational basis with the other members of the management team (funds, change machine) within company standards, as well as being responsible for all funds with the Center as per financial guidelines.

Monitor the Cleaning Checklist to ensure the Center is clean at all times, as per Company standards.

If responsible for Employee scheduling, ensure schedule is flexible, fair and within prescribed productivity levels, while maintaining appropriate service levels and allowing for required breaks.

Complete Company sponsored First-Aid Training Certification program.

Act as Safety Representative, responsible for health and safety issues, supplies and equipment; monitoring playing conditions in the arena, rendering first aid, if required, and completing Injury Reports.

Monitor and maintain appropriate inventory levels of fog, cleaning supplies and LQX equipment.

Provide optimum levels of Customer service including appropriate scheduling of all reservations and delivering the WOW.

Track problems and performance of video/vending machines, ensuring they are all in good working order.

Complete weekly reporting to Home Office in the absence of the General Manager.

In charge of FUN; creating and encouraging others to create Fun for Customers utilizing Front of House Fun manual.

Perform all Crew duties as required.

Special projects as assigned.

If you have 2-4 years supervisory experience in a retail, service or entertainment industry, are outgoing, have coaching and leadership experience and have demonstrated the above responsibilities, then we want YOU.

Contact the Human Resources Department of Lazer FX.

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Assistant Manager

This position requires a team leader who can direct staff while ensuring optimum levels of customer service. The responsibilities of an Assistant Manager include opening and closing the Center, technical operations, cash handling, as well as performing crew duties as required. The ideal candidate has 1-3 years experience in the retail, service, or entertainment industry, possesses excellent communications and problem-solving skills, and has supervisory experience.

Abide by the Company Code of Conduct

Function as a team leader of the Crew, providing motivation and a productive atmosphere to ensure our Crew achieves the company goals while creating a positive entertainment experience

Able to use "LAST" (Listen, Ask, Solve & Thank) to provide optimum levels of customer service and the ability to resolve complaints quickly and to the customer's satisfaction

Communicate Center business issues such as Crew performance (positive and constructive), numbers of players, Customer patterns and Customer comments, etc. to the General Manager and Manager through verbal and written messages

Communicate daily, weekly and monthly goals to the Crew

Accept group bookings by explaining advance deposit policy and schedule booking at appropriate times

Ensure the Center is clean at all times as per company standards, including circulating and monitoring the maze and front of house throughout the shift

Ensure all equipment is maintained in good working condition on a regularly scheduled basis and documented in order to operate at maximum capacity, resolving technical problems within fifteen minutes whenever possible

Open and close the Center in the absence of the General Manager and/or Manager

Manage Crew hours through deployment and within Zone guidelines ensuring staff are sent home if business is slow

Reconcile daily revenue to games played, float, petty cash, quarter machine and change, all within company standards

In charge of FUN; creating and encouraging others to create special programs for members and groups or front of house activities during their shift

Maintain the LQX Membership system and ensure new members are entered into the system within maximum of 24 hours

Ensure accurate documentation; Performance Tracking Sheets, facility maintenance, injury reports, etc.

Participate in the training of new Crew using the Company training program

Assist in "off-hour" events as required

Act as a leader in emergency situations

Complete Company sponsored First-Aid certification program

Perform daily review and input information into ACT as per company standards

Perform all crew duties as required

Complete special projects as assigned by the General Manager. Eg. Participation in marketing or recruitment projects, scheduling, etc. depending on availability and performance
activities as required; for example baseball games, quick draws, community events

If you have 1-3 years experience in a retail, service or entertainment industry, possess excellent communication and problem solving skills, have supervisory experience and have demonstrated the above responsibilities, then we want YOU.

Contact your local Lazer FX directly to fill out an application for employment.

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Game Master

A Full Time or Part-Time crew member is an ‘Ambassador of Fun’ and is responsible for providing a fun, safe, entertaining experience that exceeds customer expectations. Duties include marshalling games, answering telephone inquiries, running front-of-house activities, keeping the Center clean and assisting Customers as required. The ideal candidate has a minimum of one year work experience in the retail, service or entertainment industry, or has been active in school/community committees, can work in a team environment, and loves to have fun.

Abide by the Company Code of Conduct.

Be an ambassador of FUN and perform Front of House Fun activities involving Customers.

Arrive on time, in complete uniform and well groomed.

Greet all Customers with a friendly, fun demeanor, by smiling and making eye contact.

Suggest non-violent, fun code names to Customers and encourage them to play.

Operate computer efficiently to enter code names, type of game, energize and reactivate games as required, co-operating and communicating with Crew members who are marshalling the game.

Complete opening/closing procedures as instructed by the Manager on duty.

Perform regular maintenance checks and duties during a shift to ensure the Center is clean and neat at all times.

Record data on game sheet (number of players, pack problem, late player, etc.).

Take reservations, recording group bookings accurately and completely.

Answer telephones within three to five rings, provide information regarding our offerings in a helpful, friendly manner.

Communicate key objectives of the game to Customers by doing a Briefing in a timely, entertaining manner.

Help new players in a patient, pleasant way.

Set up special effects at appropriate times ensuring proper levels of fog, music and lighting in the arena.

Communicate with other Crew members through use of the Telex system to resolve problems as quickly as possible.

Marshal games in the arena in an assertive manner to ensure a safe, fair game for all players, ensuring you walk through the whole arena.

Identify situations where additional attention is required in order to exceed Customer expectations; for example: pack problems, uncertain Customers, overzealous Customers.

Advise management immediately of any Customer complaints or problems which you are unable to resolve.

Conduct routine pack maintenance and identify any problems with equipment, ensuring accurate documentation. Some Crew may be designated to repair and maintain equipment.

Clean maze, front of house and washrooms to promote a professional, healthy image of Lazer FX as per Company standards.

Participate in marketing

If you have a minimum of 1 year work experience in a retail, service or entertainment industry or have been active on school/community committees, can work in a team environment, love to have fun and have demonstrated the above responsibilities, then we want YOU.

Interested in applying for the Myrtle Beach, SC  location?
Please contact the Human Resources Department of Lazer FX.

Contact your local Lazer FX directly to fill out an application for part time employment .

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